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Knowledge Base
Welcome to the FieldIT Knowledge Base. |
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Please click on any of the tickets to view the discussion with FieldIT and the customer. All are typical examples of how the FieldIT Ticket system is used to fix and solve our customers' problems.
Only a very select few tickets are published in the Knowledge Base for others to benefit. This is due to most problems having little relevance to others.
We have fixed many problem via our ticket website, even giving general advice. No question is too simple or small. Here are some non-published examples:
1) Customer's website (developed/hosted by another supplier) getting hacked and offensive material added.
2) Customer worried about virus found on computer.
3) Customer needed PDF creating software for invoice generation.
4) Customer was receiving excessive spam on the ISP email.
5) Customer wanted to change broadband provider and needed assistance.
6) Customer's website (developed/hosted by another supplier) does not display properly on Internet Browsers other than Internet Explorer.
....Many, many hundreds more.....
In the unlikely event that your problem/query requires an onsite visit you will be charged a standard hourly rate for this visit in addition to the ticket cost. Please see shop for current onsite support rate.
Please register here and you will have instant access to our ticket system.
Ticket prices vary based on priority and amount of adice given, however it is currently possible to bulk buy tickets at a fixed price.
Contact us here for details
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